ICSP Awards

COLLEEN NEWTON, Service Assistant, Intimate Apparel, Grace Bros., Parramatta, NSW

Colleen is both passionate and dedicated in the quality of customer care, to ensure that the very best service is offered to women seeking support following breast surgery. She has absolute dedication to her customers, and is honest, trustworthy, always vibrant and full of life. Colleen plays a key role in liaising with hospitals, health care representatives, suppliers, and the Buying Office and is always aware of the financial requirements that need to be achieved.

"I felt very humbled and honoured to received such an import Award", Colleen Newton 

WINNER OF THE CONTACT CENTRE CHAMPION AWARD
PAULINE COULEPIS, PROJECT MANAGER, SALESFORCE AUSTRALIA

Pauline loves helping people and she believes that enthusiasm with a positive attitude is contagious. She will offer genuine support and help, helps team members use their strengths and enjoy their work environment as well as offering guidance on career paths and future development. Pauline believes that everyone is a customer and deserves to be treated with respect and friendly professionalism.

"Hearing my name announced for the ICSP Contact Centre Champion 2003 Award left me overwhelmed - to be part of such a huge amazing industry is reward enough, but to receive this award confirmed that I would not want to be anywhere else but in this amazing company Salesforce and the just as amazing industry of Customer Service", Pauline Coulepis

WINNER OF THE RETAIL SERVICE CHAMPION AWARD
MARION GENT, MANAGER, HEALTHY LIFE, GLEN WAVERLEY

A real leader in the group and role model - so dynamic. Marion has a great ability to handle and cope with high pressure problems; Gets things done, very determined and wonderful with her customers.

"I felt honoured to be a part of ICSW 2003 and have received such a prestigious Award", Marion Gent

SARAH BOURKE, CUSTOMER SERVICE OFFICE, PACIFIC INTERNET turns negative situations into positives and helps to further develop growth within her organisation. Sarah is pro-active and logical, flexible, competent, bubbly, friendly personality, and understands customer needs and tailors her service to suit each individual.

NERIDA QUIGLEY, ADVERTISING MANAGER, EAST GIPPSLAND NEWSPAPER
Decisive - thinks ahead, open to new ideas. Nerida has outstanding people skills, creative thinker. Supportive to other team members, and would do more than the ordinary

"I felt really humble and it was really nice to be nominated", Nerida Quigley

NATHAN ABATE, CITY AMBASSADOR, MELBOURNE CITY COUNCIL
Nathan's attitude and commitment to customer service are outstanding. He provides visitor information about Melbourne and regional destinations to all people visiting Melbourne. Believes and takes pride in what he does, and is pro-active in identifying those needing help and delivers over and above.

"Shocked and very suprised. I felt excited and very proud", Nathan Abate

MAIDE PULZ, VOLUNTEER TOWN HALL TOUR GUIDE, CITY OF MELBOURNE
Maide has enormous energy and infects all those around her with her enthusiasm and passion for Melbourne. Fills her spare time helping others, and knows how to handle people from all walks of life.

JEAN MILES, RECEPTIONIST, METRICON HOMES
Has a great ability to really listen to people. Always happy and brings joy to the job, very professional and down to earth. Jean is extremely good at handling areas of conflict, and "is one of the best receptionists ever". A really great first impression for Metricon.

"I feel honoured that someone should think me worthy of it", Jean Miles