Celebration Dinner last Friday evening, 8 October 2004.
| ICSW Global Challenge - Small Business Category ANZ Team, Queen Street |
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| ICSW Global Challenge
- Medium Business Category Bendigo Community Telco Team |
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| ICSW Global Challenge - Large Business Category
Metlink Team
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Anne Randall accepts the Award on behalf of the Metlink Team from Michele Hamdorf, CEO, Sportsgirl and ICSP Ambassador
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| My Customer Rules Inaugural Nomination - Outstanding Single Service Award 2004 Christine Petrie & Roslyn Pike, from Qantas |
Christine & Roslyn with Tricia Olsen, CEO, ICSP
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| My Customer Rules National Customer Finalists Voting Award 2004 Top 18 companies nominated |
3 Mobile, ANZ, Athlete's Foot, Australia Post, Bakers Delight, Blockbuster, Bob Jane Tmart, Coles, Dusk, Kmart, McDonald's, Myer, Officeworks, Qantas, Terry White Chemist, Virgin Money, Virgin Music, Westfield
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| My Customer Rules National Customer Voting Award 2004 Vicki Shields, Head of Australian Contact Centre, ANZ accepts the Award from Michele Hamdorf, CEO, Sportsgirl. Vicki also accepted the Global Challenge - Small Business Award on behalf of the ANZ Team Queen Street |
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| My Customer Rules Inaugural Nomination - Outstanding Single Service Award 2004 Winner: Maree Young, Myer, Eastland Shopping Centre, accepts her Award from Kerry Quinn, Market Manager, GAPbuster Worldwide |
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| My Customer Rules Inaugural Nomination - Consistently Excellent Service Award 2004 Winner: Blockbuster, Elizabeth South, South Australia |
Paul Edwards from Blockbuster, Elizabeth South accept the Awards on behalf of his Team, from Kerry Quinn.
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| GAPbuster Worldwide Customer Service Champion Award 2004 Winner: Christina Anthony, Metricon Homes, Victoria |
GAPbuster Worldwide CEO, Phil Prosser, presents Christina with her Award
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| GAPbuster Worldwide Customer Service Champion Award 2004 Winner: Dawn Mallia, Toll IPEC |
Dawn is thrilled to accept her Award.
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| GAPbuster Worldwide Customer Service Champion Award 2004 Winner: Jill Hauser, City of Melbourne |
Jill being presented with her Award by Phil Prosser, CEO, GAPbuster Worldwide |
| CCMA Contact Centre Champion Award 2004 Highly Commended: Scott Symes, Drake International, is presented his Award by Shawn Kewley, President, CCMA |
Scott receives his Award from CCMA President, Shawn Kewley
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| CCMA Contact Centre Champion Award 2004 Highly Commended: Jennifer Gomez, Crown Contact Centre, is presented her Award by Shawn Kewley, President, CCMA |
CCMA President, Shawn Kewley congratulates Jennifer on her achievement
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| CCMA Contact Centre Champion Award 2004 Winner: Maria Kapetanakis, Drake International |
Maria was thrilled to accept her Award from CCMA President, Shawn Kewley
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| CCMA Contact Centre Champion Award 2004 Winner: Tracy Freeman, AAPT |
Tracy is presented with her Award by CCMA President, Shawn Kewley
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| CCMA Contact Centre Champion Award 2004 Winner: Tracey Darmanin, City of Melbourne |
CCMA President, Shawn Kewley presents Tracey with her Award
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| CCMA Contact Centre Leader Award 2004 Highly Commended: Jay Liebowitz, KnowledgeSpace |
Jay receives his Award from CCMA President, Shawn Kewley
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CCMA Contact Centre Leader Award 2004
Winner: Vicki Shields, Head of Australian Contact Centre, ANZ Banking |
| ICSP Supplier of the Year Award 2004 Highly Commended: A E Smith, Brisbane |
Stuart Winters, General Manager, A E Smith & Sons Victoria, accepts the Awards for A E Smith Victoria and Brisbane
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| ICSP Small Business of the Year Award 2004 Highly Commended: A E Smith, Victoria |
| Metlink Medium Business of the Year Award 2004 Winner: Bendigo Community Telco |
Stephen Culpitt, Customer Service Manager, Bendigo Community Telco, accepted the ICSW Global Challenge Medium Business Awards as well as the Metlink Medium Business of the Year Award 2004
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| Toll IPEC Large Business of the Year Award 2004 Winner: ANZ Australian Contact Centre |
Vicki Shields proudly accepted the Award on behalf of her Team from Pat Kearns, General Manager, Toll IPEC, Victoria
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| PI Learning International Community Award 2004 Winner: Carmel Martin, Ronald McDonald House - Monash |
Carmel and Hugh are presented with their Community Awards by Michelle Powell of Waivestar.
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| PI Learning International Community Award 2004 Winner: Hugh Evans, The OakTree Foundation |
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James Strong Award for Outstanding Leadership
Winner
Hugh Evans, The OakTree Foundation
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| ICSP National Outstanding Customer Service Award 2004
Winner
Vicki Shields, Head of Australian Contact Centre, ANZ Banking |
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Vicki and her Winning Team -
5 fantastic Awards! Congratulations.. |
| CONGRATULATIONS EVERYONE! |
