International Customer Service Week 2008
6th October - 10th October 2008
During this special week, your organization can:
- Boost morale, motivation and teamwork;
- Reward frontline staff;
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Raise company-wide awareness of the importance of customer service;
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Thank other departments for their support;
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Let customers know about your commitment to customer.
Monday 6th October:
Breakfast Launch of International Customer Service Week and Customer Service Research
RACV Club, Melbourne
Corporate Golf Challenge
Huntingdale Golf Club
At the home of the Australian Masters- Huntingdale. ICSP will play host to the 2008 ICSP Golf Challenge. Host your clients or team at the 2008 ICSP Golf Challenge. This is a unique chance to play golf with some of Australia’s leading corporations along with the opportunity to support Ronald McDonald house- Monash. A day not to be missed!
Click here for more information and Registration Form
Golf Challenge Presentation Dinner
The Golf Challenge Presentation dinner will recognise the winners of the day whilst serving a magnificent three course dinner. The Charity Auction will give you a great chance to bid for some exciting items. Awards will also be presented to the winners of the day.
Noosa Springs Corporate Golf Challenge, Sunday 12th October
Noosa Springs Golf Club
In an exciting addition to the ICSW calendar for 2008 - the Corporate Golf Challenge will be held in Melbourne and Noosa Springs. All proceeds of the Golf Day at Noosa Springs will go towards the Ronald McDonald House in Herston.
Click here for more information and Registration Form
ICSP Global Challenge
This is an opportunity for your workplace to join in the International celebrations of Customer Service Week 2008. Let us bring Customer Service Week to you- you will not have to move from your desk!
The 2008 ICSP Global Challenge is a chance for you to build team morale and enthusiasm and generate energy and excitement within your team and workplace. Reward your staff for the Internal Customer Service Champions that they really are!
Get your team involved in the daily activities! Decorate, celebrate, reward and take this chance to win fabulous prizes!
World Class Study Tour
Brisbane
This is a brilliant opportunity to go in behind the scenes of world-class organisations and experience the winning formulas that has taken them to the top of the service industry! Network and exchange further strategies of industry best practice. The study tour is going to three states- Brisbane, Sydney and Melbourne.
Tuesday 7th October:
World Class Study Tour
Sydney
The second city for the World Class Study Tour is Sydney. With a diverse number of organisations showcasing their business’ world-class practices.
Wednesday 8th October:
World Class Study Tour
Melbourne
Go behind the scenes of Melbourne’s top Service Leaders and experience the excellence first hand!
Thursday 9th October:
CEO Mastermind Symposium
RACV Club, Melbourne
This event is by invitation only.
The CEO Mastermind Symposium brings together senior leaders within the Service Industry to review and discuss the future global strategies for our business. The CEO Mastermind will be conducted as an open forum to discuss and gain insights into how business leaders approach the issue of service delivery within their enterprise. The theme for this year’s CEO Mastermind is “Creating and Maintaining a Customer Service Culture.” The Mastermind findings will be presented by the Symposium facilitator Michael Gorton, at the ICSP Keynote Conference on Friday October 10.
Customer Solutions Expo
RACV Club, Melbourne
The Customer Solutions Expo is a great chance for you to showcase your business to the people that count- the decision makers of the Customer Service Industry. The Customer Solutions Expo is a chance to view the new services and products that are available for the Service Industry.
The launch of the Customer Solutions Expo will be hosted by ICSP’s International Ambassadors and Executive Advisory Board. This event will also be attended by the CEO Mastermind delegates- senior leaders of the Service industry.
Professional Cocktail Networking Event
RACV Club, Melbourne
This is an opportunity to profile your business and to network with Australia and New Zealand’s World Class Service Professionals. This is an event on the ICSW calendar not to be missed. It is an intimate evening with fabulous food and drinks aimed at giving everyone in the Service Industry a chance to view the latest services and products of the Customer Solutions Expo and a chance to network with fellow Customer Service Professionals.
Friday 10th October:
International Key Note Conference
RACV Club, Melbourne
This conference provides the platform for the discussion of topics which affect the Customer Service Industry with the leaders and experts within this field. This Conference consists of presentations from international speakers and leaders in the field of Customer Service excellence and delivery.
The findings from the CEO Mastermind Symposium will be presented by Mastermind Symposium facilitator Michael Gorton at this event, with the hope that the release of the findings will stimulate further discussion and debate.
ICSP International Gala Awards Dinner
A celebration for the Customer Service Industry! At this dinner the winners of the 2008 ICSP Awards will be announced along with the recognition of the Service Champions of the world! The Award presentations are not to be missed. There are so many high achievers this year and we plan to celebrate and congratulate them on this night! Come along and learn the reasons why the award winners are so deserving of our praises.
This is a celebration not to be missed- a night filled with fun, entertainment and recognition of excellence in Customer Service in 2008!
Click here for your ICSW Event Registration Form
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