International Customer Service Week (ICSW) - ICSP - Service Excellence, Speaker Resource, Global Challenge, Service Experience

International Global Challenge

Medium Business Winners 2008 - Genesys Enjoying the Global Challenge

Large Business Winners 2008- Bupa - HBA's Magnifictent Artworks

Corporate Golf Challenge & Charity Dinner

Huntingdale Golf Club
Home of the Australian masters

Brisbane Golf Club

ICSP Annual Corporate Golf Challenge:

ICSP Corporate Golf Challenge is hosted at the Australian Masters Huntingdale, Victoria on the 5th of October and in Brisbane on the 12th of October, offering golfers of all standards an enjoyable golf competition along with the opportunity to play for a very worthy charity. This is a unique opportunity to play with some of Australia’s leading corporations and ICSP alliance partners. This annual event has great activities and prizes to keep you challenged on course all day. The ICSP Corporate Golf Challenge package includes a wonderful day of golf, lunch, dinner an ICSP gift bag and the opportunity to give to a very worthy cause - Ronald McDonald House - Monash.

ICSP Corporate Golf Dinner:

The ICSP Golf presentation dinner. This is a fantastic event wherein all golfers, partners and corporate guests join together discussing, chuckling and lamenting over the events of the day whilst enjoying a magnificent 3 course dinner. Of course we recognise and celebrate with the winners of the day. We also have a great Charity Auction with all profits donated to the Ronald McDonald House Monash.
Book your place and corporate tables now!!!

International Careers Day

University and school students worldwide are encouraged to dedicate this day to ICSW, where they can learn about great career opportunities in service. Celebrate with ICSP experts and world class educators, who are available for your support.

Tuesday 6th October,
Wednesday 7th October & Thursday 8th:

World Class Study Tours Day 1, 2 & 3

This a unique opportunity to go in behind the scenes of Australia’s leading service providers who will share with us their incredibly successful strategies and methods that they implement to ensure they provide their internal and external customers with premium service… Experience first hand what sets these organisations apart from other customer service businesses, observe their world class practices and find out what are their innovative concepts…an experience not to be missed!! Starting in Brisbane on the Tuesday, then heading onto Sydney for the 8th, then to Melbourne on Thursday the 8th.

Thursday 8th October:

Ceo Mastermind Symposium- invitation only

Sponsored by Genesys Laboratories Australasia Pty Ltd

As part of the International Customer Service Week (ICSW) official celebrations for 2009, ICSP is facilitating the ICSP CEO Mastermind Symposium for the fifth consecutive year .The ICSP Mastermind is an exclusive event that brings together some of the world’s greatest business leaders in service, offering a great platform to review and discuss today’s business and their future service strategies. The findings of the session will be presented at the Key Note Conference on Friday 9th October by Michael Gorton Chairman of the 2009 CEO Mastermind…

ICSP Accreditation Workshop

Module 1 – Identify Sales Prospects

Careful preparation, excellent communication skills and a thorough understanding of the sales process, all combine to achieve sales results. All organisations are in the business of maximising customer retention and customer service professional who are able to identify further sales opportunities are invaluable.

Successful customer service professionals are, among other things, client focused, committed, professional and have an ability to clearly identify sales prospects.

Effectively being able to identify sales prospects is critically important to all organisations servicing customers as it will assist in eliminating opportunities of your competitors as well as providing cross-selling and up-selling opportunities for your organisation.

This workshop event will assist participants to master the strategies and skills that can be used to build trust and commitment with major customers.

This unit describes the performance outcomes, skills and knowledge required to identify of potential sales prospects through application of prospecting methods. Specifically, at the completion of this course, participants wil be able to:

Define what customers value about a product and/or service
Understand how to build long-term loyalty with key customers
Better understand how you can positively impact the customer
Utilise a number of sales prospecting tools
Close a sale by demonstrating benefits to the customer

Designed For:	Customer Service professionals and sales people who provide either sales, advice and/or support to customers
Duration:	1/2 Day Event
Accreditation:	This unit aligns with ICSP Accreditation Program BSB40307. Certificate IV in Customer Contact.

Module 2 – Build and Sustain an Innovative Work Environment

Innovation enables organisations to create value, improve efficiency, and maintain or increase competitiveness.

In high demand customer service environments, where the complexities and accelerated nature of change can be difficult, fostering innovation and creativity may well provide a point of difference.

Any yet for most people and organisations, the creative process is often a random event, unpredictable and unsustainable, a long shot or an occasional flash of brilliance.

Organisations, however cannot afford to rely on such random acts of innovation. A more conscious, collaborative, coherent approach to innovation is essential.

This training workshop will address a number of strategies for generating ‘fresh’ ideas.

This training event describes the performance outcomes, skills and knowledge required to create an environment that enables and supports the application of innovative practice, through time-tested innovation principles and practices. After completing this training workshop, participants will know:

How the workplace climate can affect creativity.
How to take mental risks and make connections.
How and when to get new ideas.
Ways to select new ideas with the most promise.
How to develop intriguing, new ideas into actionable solutions.

Designed For:	Customer Service professionals and sales people who provide either sales, advice and/or support to customers.
Duration:	1/2 Day Event
Accreditation:	This unit aligns with ICSP Accreditation Program BSB40307. Certificate IV in Customer Contact.

Launch of ICSP Customer solutions Expo 2009

Professional Cocktail Networking Event

This is a forum to learn from Industry experts; leading solution providers and most importantly share and learn from one another. In conjunction with the social activities will be the Inaugural launch and Graduation of the ICSP Professional Development Program which is open to all professional service providers. ICSP is proud to announce a recognised professional development program which provides individuals and businesses with the opportunity to be officially rewarded after meeting or exceeding ICSP’s International Customer Service Benchmarking Standards.

ICSP Inaugural Graduation

Friday 9th October:

ICSP Conference - Key Note Speakers

We look forward to an exciting event of Networking, hearing some successful best practice case studies and witnessing brilliant thought provoking presentations by these Australian Industry Experts.

Come and join us, Don't miss out!

ICSP Gala Awards Dinner

This event is definitely a magical experience, the most electric event staged in the history of service. Learn who our service champions are, and why they have won! Join us in celebrating with World Class Champions and Winners of the 2009 ICSP Awards and 2009 My Customer Rules Awards.
Dancing, entertainment and much, much more!

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