  
" Customer service means getting to the cause of customer problems rather than the symptoms"Unknown
ICSP International Customer Service Professionals
About us: International Customer Service Professionals (ICSP) is a professional body for the promotion of Customer Service excellence. ICSP aims to lift the profile and importance of Customer Service and encourages businesses to place greater importance on Customer Service delivery and excellence. Facilitated through international membership and alliance partners, ICSP offers an infinite resource to the Australian and New Zealand service industry. ICSP has a well earned reputation which is showcased through professional networking events, accredited training and education programs, benchmarking and best practice forums.
Our Events: ICSP hosts Breakfast events, networking sessions, seminars and workshops throughout Australia and New Zealand all year round. We will be hosting over 70 events this year. Through innovative and informative presentations from key note speakers and industry experts- the ICSP events are a must on every professional’s calendar. These events are aimed at sharing information and knowledge to enhance the Customer Service Industry.
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Our Awards: The ICSP International Customer Service Awards – are the premier awards for the Customer Service Industry in Australia and New Zealand. These awards are given out during the International Customer Service Week celebrations. These awards recognise the world-class best practices of some of Australia’s and New Zealand’s best and most innovative Customer Service businesses.
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My Customer Rules Awards: This award is a joint initiative between ICSP and GAPbuster Worldwide. The Awards have recognised and rewarded over 1000 ‘unsung heroes’ nominated by the best judges – their customers. My Customer Rules is an exciting and innovative award with outstanding success in recognizing Customer Service Champions who may otherwise have gone unnoticed; Service Champions who deliver a consistent quality service.
For more information go to www.MyCustomerRules.com
International Customer Service Week (ICSW): ICSP are the Organizing body for the International Customer Service Week events celebrated during the first week of October every year. This year, ICSW is on October 6th to 10th. Join us in celebrating, recognizing and rewarding the Customer Service Champions of Australia and New Zealand. This is a brilliant opportunity to Award Best Practices in service excellence and also to learn from internationally renowned speakers and industry specialists by participating in our events for ICSW 2008.
July Breakfast Series
Brisbane (July 1st) *Sydney (July 2nd) *Melbourne (July 3rd)
Cultural Change
...Creating a customer first culture
with Samantha Palmer, CSA
Deputy General Manager, Child Support Agency.
Register Now
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