" Do what we do so well that they will want to see it again and bring their friends "
Walt Disney
ICSP International Customer
Service Professionals
About us: International Customer Service Professionals (ICSP)
is a professional body for the promotion of Customer Service
excellence. ICSP aims to lift the profile and importance of
Customer Service and encourages businesses to place greater importance on Customer Service delivery and excellence.
Facilitated through international membership and alliance
partners, ICSP offers an infinite resource to the Australian
and New Zealand service industry. ICSP has a well earned
reputation which is showcased through professional
networking events, accredited training and education
programs, benchmarking and best practice forums.
Our Events: ICSP hosts Breakfast events, networking
sessions, seminars and workshops throughout Australia
and New Zealand all year round. We will be hosting over
70 events this year. Through innovative and informative
presentations from key note speakers and industry experts-
the ICSP events are a must on every professional’s calendar.
These events are aimed at sharing information and
knowledge to enhance the Customer Service Industry.
Click here for more information…
Our Awards: The ICSP International Customer Service Awards –
are the premier awards for the Customer Service Industry in
Australia and New Zealand. These awards are given out during
the International Customer Service Week celebrations.
These awards recognise the world-class best practices of
some of Australia’s and New Zealand’s best and most innovative Customer Service businesses.
Click here for more information…
My Customer Rules Awards: This award is a joint initiative
between ICSP and GAPbuster Worldwide. The Awards have
recognised and rewarded over 1000 ‘unsung heroes’
nominated by the best judges – their customers. My Customer
Rules is an exciting and innovative award with outstanding 
success in recognizing Customer Service Champions who may
otherwise have gone unnoticed; Service Champions who
deliver a consistent quality service.
For more information go to www.MyCustomerRules.com
International Customer Service Week (ICSW): ICSP are
the Organizing body for the International Customer Service
Week events celebrated during the first week of October
every
year. This year, ICSW is on from October 5th to 12th.
Join us in celebrating, recognizing and rewarding the
Customer Service Champions of Australia and New Zealand.
This is a brilliant opportunity to Award Best Practices in
service excellence and also to learn from internationally
renowned speakers and industry specialists by participating
in our events for ICSW 2009.
ICSP July
Breakfast Event!
First Class International Speakers
"Talent Identification and Development from the Frontline to the Board Room"
With Dr Jarrett H. Shalhoop &
Dr Kevin Meyer
This presentation will look at global trends being deployed within organisations and will draw from Australian and global research.
The presenters will also discuss return on investment for organisations who invest in talent management, particularly in these economic circumstances.
For more information Click Here or Register Now
State |
Date |
Venue |
| Brisbane |
Tues June 30 |
The Tattersalls Club |
| Sydney |
Wed July 1 |
The Vibe Hotel |
| Melbourne |
Thurs July 2 |
The RACV Club |
|
