HAPPY CHINESE NEW YEAR ... 2010...
 
- International Year of Biodiversity - a celebration of life on earth
- International Year of Rapprochement of Cultures - establishment of harmonious relations
- International Year for Youth - Dialogue and Mutual Understanding - encourage understanding across generations
" This year, our International World of Service offers some of the greatest opportunities ever...!!!
2010 is asking us to Celebrate Life , create harmonious relations and encourage mutual understanding of others...
Isn't this what Service Excellence is all about???
This is our chance to take the lead, improve, develop and learn from the challenges that have been experienced by all corners of the world... Establish greater Trust and make a difference... ICSP's Vision for 2010... is to provide the support and networking opportunities of learning and sharing from leading Experts and International Service Leaders...
And it starts with ICSP's Launch - 2010 Events
"Recognition and Reward"
How can recognition and reward transform your customer service function?
Dont miss this great opportunity to learn from the world class leaders
KEY NOTE SPEAKER ...
EMMA SMITH - Head of Health Operations - Australian Unity
"...bring as many of your people along the journey as you can. Everyone, irrespective of the role they play or level they are at, experience different things - as do our customers. We are all customers ourselves and if we can just treat customers as we would like to be treated....you have already won!
WINNERS OF THE 2010 ICSP INTERNATIONAL OUTSTANDING BUSINESS AWARD
TOLL IPEC LARGE BUSINESS AWARDS
AND
RITA GALEA - Crown Casino - Melbourne
WINNER OF THE 2010 ICSP INTERNATIONAL OUTSTANDING INDIVIDUAL AWARD - CASINO CROWN MELBOURNE
"There are over 8,000 staff at Crown and to be stopped daily so staff can pass on their congratulations is elating"
- BRISBANE SPEAKERS : Emma Smith AUSTRALIAN UNITY - Carl Bird ANZ - Customer Quality Team BUPA - Linda Bradley SKILLING SOLUTIONS
- SYDNEY SPEAKERS : Emma Smith AUSTRALIAN UNITY - Sharon Couper PFIZER - Jane Tsiklas QBT - David Hughes ICSP Chariman of Judges & ICSP International Ambassador
- MELBOURNE SPEAKERS : Emma Smith AUSTRALIAN UNITY - Rita Galea CROWN CASINO - Ella Liberto ASCOT VALE LEISURE CENTRE - Tony Duffy DUFFY HAIRDRESSING - BUPA AUSTRALIA - Mary Polulakis HARROLDS ..to name a few
AND ....THE OFFICIAL LAUNCH OF THE NEW 2010 INTERNATIONAL CUSTOMER SERVICE AWARDS
BOOK NOW - BREAKFAST SESSIONS... DON'T MISS OUT !!!! February Registration Form 2010
| Brisbane: |
700am9.00am |
Tuesday 23rd February |
Tattersalls Club, 215 Queen Street, Brisbane |
| Sydney: |
700am 9.00am |
Wednesday 24th February |
Novotel Rockford Darling Harbour |
| Melbourne: |
700am 9.00am |
Thursday 25th February |
RACV Club, Level 2, 501 Bourke Street, Melbourne |
ICSP'S 2010 EVENTS ....
KEEP A LOOK OUT FOR SOME AMAZING NEW PROGRAMS...
- ICSP Special Interest Sessions
- ICSP Thought Leadership Forums
- ICSP Internal Audit Programs ...and much much more
ICSP Alliance PARTNERSHIP PACKAGES 2010
Join leading Service Professionals and become an ICSPAlliance Partner. Choose one of our exciting Partnership Packages to build your business and profile your products and services to businesses who really care about service.Call now on 1300 760 130 today.
Thank you to our wonderful Alliance Partners who support ICSP
ICSP Member Login
To login, please proceed to the
Member's Section
Dont forget to download the white papers, research and previous power point presentations...
ICSP Members absolutely FREE
If you have forgotten your password please call us on 1300 760 130 there is new password for 2010
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ICSP: International Customer
Service Professionals
About us: International Customer Service Professionals (ICSP)
is a professional body for the promotion of Customer Service excellence. ICSP aims to lift the profile and importance of Customer Service and encourages businesses to place greater importance on Customer Service delivery and excellence.
Facilitated through international membership and alliance partners, ICSP offers an infinite resource to the Australian and New Zealand service industry. ICSP has a well earned reputation which is showcased through professional networking events, accredited training and education programs, benchmarking and best practice forums.
Our Events: ICSP hosts Breakfast events, networking sessions, seminars and workshops throughout Australia and New Zealand all year round. We will be hosting over 70 events this year. Through innovative and informative presentations from key note speakers and industry experts- the ICSP events are a must on every professional’s calendar. These events are aimed at sharing information and knowledge to enhance the Customer Service Industry.
ICSP Awards:
The ICSP International Customer Service Awards are the premier awards for the Customer Service Industry in Australia and New Zealand. These awards are given out during the International Customer Service Week celebrations. These awards recognise the world-class best practices of some of Australia’s and New Zealand’s best and most innovative Customer Service businesses.
My Customer Rules Awards:The Awards have recognised and rewarded over 1000 ‘unsung heroes’ nominated by the best judges – their customers. My Customer Rules is an exciting and innovative award with outstanding success in recognizing Customer Service Champions who mayotherwise have gone unnoticed; Service Champions who deliver a consistent quality service.
International Customer Service Week (ICSW) 2010 : ICSP are the organising body for the International Customer Service Week events celebrated during the first week of October every year.
ICSW is on ...
October 4th to 8th 2010 so diarize it now!!!
Ronald McDonald House - Monash ... 2009 Corporate Charity Golf Dinner- Raised $13, 952
a total of $69,000 since 2003 ...Thank you to all who have made this happen...
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Winners of
the 2009 ICSP Awards
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The Jetset Travelworld Group Retail 2009 Platinum Award
Winner : Ascot Vale Leisure Centre |
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INAUGURAL “MOST ADMIRED”
Customer Service Company – Australia & New Zealand
sponsored by Feedback ASAP
Winner : McDonalds Australia
Top 20 Finalists
Virgin Blue / iinet / Boost Juice / Apple / Westpac / Tru Energy / Qantas / ANZ / Google / Woolworths / Volxwagon / Westin Hotels / Raddison Hotel / CBA /Merceedez Benz / AAMI / Sofitel / Shannons / Melbourne Cricket Club |
ICSP International Outstanding Business 2009Award
- Service Excellence
Toll IPEC Large Business 2009 Platinum Award
Winner: Australian Unity |
ICSP International Outstanding Individual 2009 Award Service Excellence
Career One Customer Service Champion Winner of the Platinum Award
My Customer Rules Silver Award
Winner: Rita Galea – Crown |
James Strong Outstanding Service Leadership 2009 Award-
Winnner: Christine Nixon
Victorian Bushfire Reconstruction & Recovery Authority
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ICSP Business Awards 2009
Bupa Medium Business 2009 GOLD Award
Winner: Skilling Solutions Queensland
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Waive Star Small Business 2009 Gold Award
Winners:
Bupa Customer Relations Team
Bupa Customer Quality Team
Duffy Hairdressing
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| The Jetset Travelworld Medium Business 2009 Gold Award
Winner: Harrolds
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Genesys Contact Centre Leader 2009 Gold Award
Winners:
Sharon Couper - Pfizer Australia
Karen Sanchez - Bupa
CareerOne Customer Service Champion 2009 Gold
Winners:
Denise El Deeb - Bupa
Ella Liberto - Ascot Vale Leisure Centre
Jane Tsiklas - QBT
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Callcentres.net Contact Centre Champion 2009 Gold Awar
Winners:
Jason Duffy - Bupa
Tara Smith - Bupa
Sarah-Jane Van Eeden- Bupa |
ICSP Community Service 2009 Gold Award
Joan Crawford - Wesley
Don Didsbury - Wesley
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Genesys Contact Centre Leader Silver 2009 Award
Winner:
Justin Bryson - MBF
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CareerOne Customer Service ChampionSilver 2009Award
Winners:
Clive Dias - Queensland Rail
Namit Gandhi - Bupa
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Callcentres.net Contact Centre Champion Silver 2009 Award
Winners:
Shane Allwood - Bupa
Charlene Gates - Bupa
Congratulations to all
ICSP Award Nominees & Winners ...2009 |
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