| 
ICSP Best Practice Breakfast 2012
BEST PRACTICE... an integral part of every business: This is a wonderful opportunity to learn from some of Australia’s leading organisations.... the Masters of Best Practice in Customer Service. Winners of the ICSP Awards will share with us their Strategic Award Winning Practices and Case Studies that are crucial to their success...
Presenters include
AUSTRALIAN UNITY - Winners of the Platinum, Gold & ICSP International Customer Service Business Awards 2011
QANTAS - Samantha Vivian - Winner of the ICSP International Customer Service Individual Awards 2011
THE TRAM CAR RESTAURANT - Winner of the Small Business & ICSP International Customer Service Individual Awards 2011
Presentations will include:
-
Developing a world class service culture
-
Exploring and challenging the changing needs in service practices
-
Creating the HR strategies and tactics to deliver a sustainable service delivery
-
Aligning IT & HR resources to optimise customer engagement and loyalty
-
Measuring and benchmarking service standards ...a breakfast not to be missed
Directly after the breakfast all guests will be invited to attend - The 2012 Awards briefing session.
This is a great opportunity to learn:
-
ICSP 2012 Award Updates
-
Strategies in selecting and preparing your award nominees
-
Handy Hints in preparing your submission
-
What are the judges really looking for... and much more
Just imagine, being announced as a Winner of the ICSP 2012 Awards, how excited would you and your team be, and most importantly how proud would your customers feel. The ICSP Awards offer you an excellent opportunity to reward and recognize your business, division or department and your service champions across all industries and sectors.The ICSP International Customer Service Awards, now in it’s ninth year, are the pinnacle of
The ICSP Award key objectives…are to Provide an International Benchmark for Best Practice in Customer service for outstanding individuals or businesses that have excelled in Service...
Winning the International Customer Service Awards will offer you a brilliant opportunity to:
- Celebrate and thank your internal and external customers that have supported you in your journey to success
- Open up opportunities to showcase your achievements throughout the business community
- Take on a major profile throughout the ICSP International Events and PR campaign
- Host new business opportunities within the business and government sectors
- Review and benchmark your business against best practice
|
Tuesday February 28 February – Brisbane: Wednesday February 29 February– Sydney: Thursday February 1 March – Melbourne: ICSP Members:
Look Forward to catching up … Cheers
Tricia Olsen Don’t forget to diarise The official Celebration of International Customer Service Week – October 1- 5 October 2012 |
