International Customer Service Professionals (ICSP) is a professional body that aims to enhance the importance of Customer Service through promoting the development and delivery of service excellence. This is facilitated through professional networks, memberships and alliance partners.
is to be the ‘infinite resource ‘ for Service Professionals...
To be the 1st CHOICE in Providing World Class Resources in Customer Service...
Integrity - honesty and integrity is not negotiable
Commitment - in offering support and dedication to the world of service
Synergy - Building a strong network of Service Professionals
Passion - Encouraging others to learn and win
WHAT DRIVES ICSP
- Dedication & Commitment of the ICSP Team
- Actively Support ICSP Members & Professional Networks
- Developing Best Practice Strategies with ICSP's Alliance Partners
- Working with ICSP's Industry & Business Specialists
- Creating Awesome Landmarks on the World That is Watching...
ICSP has developed a well earned reputation which is showcased through professional networking events, accredited training and education programs, benchmarking and best practice forums.
ICSP is proud to be ‘the International advocate’ for Customer Service issues- for service deliverers and service receivers.
ICSP offers service professionals an opportunity to measure against ICSP’s best practice standards through its International Service Awards. These are celebrated throughout the global celebrations of International Customer Service Week during the first week of October each year.
ICSP partner with top Australian & New Zealand organisations within the field of Finance, Insurance, Logistics, Technology, Retail and many more industries in order to promote, develop and deliver superior Customer Service Internationally.
ICSP hosts world class events, seminars and workshops all year round through innovative and educational presentations from key note speakers and industry experts- and have become the ‘must attend’ events on every professional calendar.