Team / Patron

ICSP CEO & Founder - Tricia Olsen

Tricia Olsen is a brilliant role model to customer service professionals world-wide and offers a passion, energy and drive for Customer Service that is second to none. Her wealth of knowledge and expertise in International Service Excellence is undoubtedly highlighted in her informative and inspirational Key Note presentations. Tricia has a well-earned reputation throughout the Service Industry has now delivered Customer Service Programs to over 25,000 delegates internationally. Tricia also surrounds herself with an optimistic and highly motivated team of Service Professionals and Service Organisations.

Tricia Olsen is an author, trainer, Key note speaker and board member for many Service Industry related organisations;

Managing Director PI Learning International
National President ACSA (former)
Honorary Life member of ACSA
National and State Judge ACSA Awards
Associate, Monash Mt Eliza Business School
Chairperson, Ronald McDonald House Monash Committee (past)
Chairman and Founder Focus on Business Project, Ronald McDonald House-Monash
Board member, The choir of Hope & Inspiration
Keynote Speaker, Saxton International Speakers
Keynote Speaker, ICMI
Co-Author Australia's first 'Customer Service Accreditation Course'
Author 'Optimism the Winning Attitude in Customer Service'
Honored Member International Directory of Who's Who World Executives
Honored Member Australia's Directory of Who's Who

james_strong

ICSP is delighted to have James Strong AO as the Patron of ICSP International Customer Service Professionals.

James Strong AO was the Chief Executive and Managing Director of Qantas Airways Limited from 1993 to 2001.Previous positions he has held include Group Chief Executive of DB Group Limited in New Zealand, National Managing Partner and later Chairman of law firms Corrs Chambers Westgarth, Chief Executive of Trans Australian Airlines (later Australian Airlines) and Executive Director of Mining Industry Council. Mr Strong was previously Chairman of the Sydney Theatre Company, the Australian Brandenburg Orchestra and the Australia Business Arts Foundation. Mr Strong has also been admitted as a barrister and solicitor in various states

Chairman of the Board of Directors of Woolworths Limited
Chairman Rip Curl Group Pty Ltd
Chairman of Kathmandu Holdings Ltd
Chairman Australia Council for the Arts
Director of Qantas Airways Limited
Director of the Australian Grand Prix Corporation
Advisory Board Member of Nomura Australia Ltd