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The official Celebration
of
INTERNATIONAL CUSTOMER SERVICE WEEK 2011
Register HERE
A Message from James Strong
“Outstanding customer service produces great rewards - financially and culturally in terms of people enjoying their work and gaining real personal satisfaction. It is a task never completed. Keep learning from others, stay up-to-date and involved".
James Strong : ICSP Patron
Monday 3rd October:
ICSW Thought Leadership Forum
The Official Launch & Celebration of
International Customer Service Week 2011
The Official Launch & Celebration of
International Customer Service Week 2011
RACV Club
8:00-10:00am
8:00-10:00am
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Wednesday 5th October
Melbourne Only
Tram Car Restaurant
Australian Unity
Jetset Travel World Group
Mercedes Benz Melbourne
Australian Unity
Jetset Travel World Group
Mercedes Benz Melbourne
This is a unique opportunity to go in behind the scenes of Australia’s leading service providers who will share with us their incredibly successful strategies and methods that are implemented to ensure they provide their customers with premium service… Experience first hand - what sets these organisations apart from other businesses? Observe their world class practices and find out what their innovative concepts are…an experience not to be missed!
ICSP Study Tour Host: Mary Borg- National Direct Manager, Ansvar Insurance. ICSP National Executive Judge & ICSP Life Member.
Mary has a well earned reputation for her dedication to the world of service. Her experience and expertise of assessing and reviewing Worlds Best Practice has spanned over many National and International Awards for over 10 years. In conjunction with Mary’s Senior Executive role in sales and service together with her very personable style this is a …Great opportunity to draw on Mary’s expertise.
Mary has a well earned reputation for her dedication to the world of service. Her experience and expertise of assessing and reviewing Worlds Best Practice has spanned over many National and International Awards for over 10 years. In conjunction with Mary’s Senior Executive role in sales and service together with her very personable style this is a …Great opportunity to draw on Mary’s expertise.
Friday 7 October 2011:
ICSP Keynote Conference
RACV Club
RACV Club
8.00am - Registration & Networking
8.30am - Official Welcome
4.30pm - Conference Concludes
8.30am - Official Welcome
4.30pm - Conference Concludes
Key Note Speakers Include: Speakers include:
- James Strong – Chairman Woolworths
- Paul van Veenendaal - M D - Customer Service Benchmarking Australia
- Dave Bessons – CEO Salmat
- Michelle Cox – National Customer service Manager- H P
- Dave Swavski - Head of IMPACT
- Mary Forgie – GM - AMR Research – Reputation Index
- Greg McLaughlan CEO Health by Design
- Zac Ashkanasy is a Principal with The Nous Group
We look forward to an exciting event of Networking, hearing some successful best practice case studies and witnessing brilliant thought provoking presentations by these Australian Industry Experts.
Friday 7 October 2011:
ICSP 2011 Gala Awards Dinner
Level 17, The Racv Club
7:00pm Pre-dinner Drinks
7:30pm Dinner
7:00pm Pre-dinner Drinks
7:30pm Dinner
This event is definitely a magical experience, the most electric event staged in the history of service. Learn who our service champions are, and why they have won! Join us in celebrating with World Class Champions and Winners of the 2011 ICSP Awards and 2011 My Customer Rules Awards.
Dancing, entertainment and much, much more!
