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ICSP INTERNATIONAL CUSTOMER SERVICE PROFESSIONALS
Thank you to our wonderful ICSP Customer Service Community
ICSP Members
ICSP Alliance Partners
ICSP Suppliers and Guests
It is certainly a great time to stop and ref...
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ICSW 2011
Refresh – Recharge - Reconnect
Every year brings new challenges & changes…
so what makes this year so different?
CUSTOMERS have changed…their needs and expectations have accelerated service to a new...
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ICSW 2011
So what did our attendees have to say about International Customer Service Week 2011?
“ Best ever… thank you so much it was brilliant!!!
“I cannot explain just how much brilliant the speakers...
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Welcome to
ICSP INTERNATIONAL CUSTOMER SERVICE PROFESSIONALS
July & August Breakfast Events
‘The Power of Neuroscience in Service’
CLICK HERE TO REGISTER
Have you ever wondered what really goes on inside the ...
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Welcome to
ICSP INTERNATIONAL CUSTOMER SERVICE PROFESSIONALS
Thursday 30 June 2011 - Melbourne...
This will be a great END OF FINANCIAL YEAR TEAM celebration
JUNE EVENT- Cocktail Networking Ev...
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AUGUST BREAKFAST & WORKSHOP
Melbourne Only
‘Conflict Resolution in our modern day advances…Breakfast ’
REGISTER NOW
Conflict in Customer Service can be the source of destruction, division, and resentment…
Poorly managed conf...
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THE RECIPE FOR SUCCESS…
REGISTER HERE
November Cocktail Networking Event
ICSP International Award Winners
Emma Smith COO
Australian Unity
& The 2010 ICSP’s National Award Winners….
Meet and learn from the Master Chef’s in Serv...
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ICSP 2010 Award Winners & Finalists
Congratulations, what a magical experience, the most electric event staged in the history of service. Thank you to the team that ...
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INTERNATIONAL CUSTOMER SERVICE WEEK 2010
A Message from James Strong
“Outstanding customer service produces great rewards - financially and culturally in terms of people enjoying their work and gaining real personal satisfaction....
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AUGUST BREAKFAST & WORKSHOP
How can Social Media benefit our business?
Presented by
International Key Note Speaker & Author
CAROL SKYRING
A recent Nielsen report found that 70% of all Aust...
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ICSP JULY Breakfast & Workshop:
Bringing the voice of our customer to life
Now we can drive greater customer satisfaction and customer loyalty…
So what is the Next Generation in customer experience…?
Brisbane / Sydney / Melbourne
Brea...
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ICSP Event Topics 2003 – 2009
2003
October
The official Launch of ICSP International Customer Service Professionals
The Inaugural Breakfast Launch for International Customer Servic...
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ICSP May Breakfast - Customer Guarantees
& Best Practice Workshop
Melbourne only
Thursday 27 May 2010
REGISTER FOR THIS EVENT HERE
Low fares leader Jetstar unveils another FIRST !
Presented By David May - Head of ...
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ICSP In House Programs are now available
Retaining and Attracting Top Talent for 2010
REGISTER FOR THIS EVENT HERE
Breakfast
Workshop - Melbourne Only
and The Launch of 'My Customer Rules' & 'Most Admired' Awards
ICSP April ...
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How can recognition and reward transform your customer service function...?
ICSP February Breakfast Event ... This was a great success!!!
Employee recognition is not just a nice thing to do for ...
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The Art of Handling Difficult Customers
COMPLAINTS and NEGATIVE feedback is the great engine for IMPROVEMENT...
Turning Complaints into Compliments
ICSP Breakfast and Half Day Workshop March 25th 2010
So don't mis...
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The official Celebration
of
INTERNATIONAL CUSTOMER SERVICE WEEK 2010
Download Registration Form Here
A Message from James Strong
“Outstanding customer service produces great rewards - financially and culturally in terms of p...