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The Simple Secret of high performance workplaces…

The Simple Secret of high performance workplaces…Presented by Shane Garland SYDNEY – Wednesday 10 April 2013 MELBOURNE – Thursday 11 April 2013Former General Manager with Qantas Sydney Airport – Shane Garland led a team of over 2,500 staff...
A Tribute to James Strong

Thank you - James Strong AO a tribute to ICSP’s Patron and outstanding role model to the International ‘World of Service’We are so very proud and honoured to have as our ICSP Patron – James Strong AO .Thank you James for your wonderful encoura...
2013 - The Infinite resource in Customer Service

“The Infinite resource in Customer Service” BRISBANE – Tuesday 26 February 2013 SYDNEY – Wednesday 27 February 2013 MELBOURNE – Thursday 28 February 2013 The launch of the next generation in Business Networking Solution A CUST...
Welcome to ICSP International Customer Service Professionals ‘world of service’

The International Standard for Service Excellence (TISSE) developed by The International Customer Service Institute (TICSI) Are world class innovators and leaders in driving a World’s first in ‘Best practice’. The TICSI global standard in cu...
2012 - ICSP Cocktail Networking Event

ICSP 2012 Award Winners Celebration ICSP Cocktail Networking Event & ICSP Customer Service Accreditation Graduation… Melbourne: Tuesday 27 November 2012 – Sydney: Wednesday 28 November 2012 Ple...
2012 - ICSP Best Practice Breakfast

ICSP Best Practice Breakfast 2012 BEST PRACTICE... an integral part of every business: This is a wonderful opportunity to learn from some of Australia’s leading organisations.... the Masters of Best Practice in Customer Service. Winners of th...
2012 - IThe Act of Kindness in Customer Service Team Event

ICSP The Act of Kindness in Customer Service Team Event Breakfast & Workshop Investing in your teams emotional growth ‘Through the art of brain chemistry…’ With National Key note speaker Greg McLaughlan And our ICSP Expert Pan...
2012 - BEST PRACTICE in Recognition & Reward

BEST PRACTICE in Recognition & Reward Increase sales? Achieve higher staff engagement? Entrench corporate values and behaviours? Breakfast & Workshop Melbourne Wednesday 20 June & Sydney Thursday 21 June 20 Learn the latest on motiva...
2012 - Creating World Class Customer Service Communities through SOCIAL MEDIA

August Breakfast & Workshop: Creating World Class Customer Service through SOCIAL MEDIA Key Note Speaker: Kate vanderVoort -CEO Social Mediology Kate vanderVoort, CEO & Founder of Social Mediology, i...
2012 - It's all about 'CHOICE' - how does a consumer organisation put it's customers first?

ICSP JULY BREAKFAST: "It's all about 'CHOICE' - how does a consumer organisation put it's customers first?" KEY NOTE SPEAKER: Nick Stace -CEO (Sydney only) The People’s Watchdog: Independent and transparent, CHOICE founded in 196...
International Customer Service Week 2011

ICSW 2011 Refresh – Recharge - Reconnect Every year brings new challenges & changes… so what makes this year so different? CUSTOMERS have changed…their needs and expectations have accelerated service to a new...
ICSP 2011 Winners

ICSW 2011 So what did our attendees have to say about International Customer Service Week 2011? “ Best ever… thank you so much it was brilliant!!! “I cannot explain just how much brilliant the speakers...
2011 - The Power of Neuroscience in Service

Welcome to ICSP INTERNATIONAL CUSTOMER SERVICE PROFESSIONALS July & August Breakfast Events ‘The Power of Neuroscience in Service’ CLICK HERE TO REGISTER Have you ever wondered what really goes on inside the ...
2011 - Creating a Positive Culture…

Welcome to ICSP INTERNATIONAL CUSTOMER SERVICE PROFESSIONALS Thursday 30 June 2011 - Melbourne... This will be a great END OF FINANCIAL YEAR TEAM celebration JUNE EVENT- Cocktail Networking Ev...
2011 - Conflict Resolution in our modern day advances

AUGUST BREAKFAST & WORKSHOP Melbourne Only ‘Conflict Resolution in our modern day advances…Breakfast ’ REGISTER NOW Conflict in Customer Service can be the source of destruction, division, and resentment… Poorly managed conf...
2010 - The Recipe for Success

THE RECIPE FOR SUCCESS… REGISTER HERE November Cocktail Networking Event ICSP International Award Winners Emma Smith COO Australian Unity & The 2010 ICSP’s National Award Winners…. Meet and learn from the Master Chef’s in Serv...
2010 ICSW Week - International Customer Service Week

ICSP 2010 Award Winners & Finalists Congratulations, what a magical experience, the most electric event staged in the history of service. Thank you to the team that ...
2009 International Customer Service Week

INTERNATIONAL CUSTOMER SERVICE WEEK 2010 A Message from James Strong “Outstanding customer service produces great rewards - financially and culturally in terms of people enjoying their work and gaining real personal satisfaction....
2010 - How can Social Media benefit our business?

AUGUST BREAKFAST & WORKSHOP How can Social Media benefit our business? Presented by International Key Note Speaker & Author CAROL SKYRING A recent Nielsen report found that 70% of all Aust...
2010 - Bringing the voice of our customer to life

ICSP JULY Breakfast & Workshop: Bringing the voice of our customer to life Now we can drive greater customer satisfaction and customer loyalty… So what is the Next Generation in customer experience…? Brisbane / Sydney / Melbourne Brea...