ICSP May Breakfast - Customer Guarantees

& Best Practice Workshop

Melbourne only

Thursday 27 May 2010

REGISTER FOR THIS EVENT HERE

 Low fares leader Jetstar unveils another FIRST !

Presented By David May -  Head of Marketing and PR , Jetstar Airways

    A 10-point Customer Charter known as the ‘Jetstar Customer Guarantee’

The Jetstar Customer Guarantee demonstrates Jetstar’s ongoing commitment to deliver outstanding customer service and low fares.

Jetstar Chief Executive Officer Bruce Buchanan said: “We’re really excited and proud to be the first airline in the region to introduce a Customer Charter which reinforces our commitment to customer service.

This is workshop you cannot afford to miss…. it will really set you up for the ICSP Awards 2010

Presented by

Tricia Olsen – CEO & Founder ICSP

Mary Borg – National Executive Judge ICSP Awards

This is a great litmus test to run across your business.. and all in just 2 hours

So what can ICSP’s Best Practice Workshop offer? An opportunity to learn through the experience and expertise of others and take the test in ICSP’s best practice standards. This will give you a great opportunity to prepare for the 2010 ICSP Customer Service Awards so make sure not to miss this valuable learning experience and benchmark your service standards.

Workshop Includes:

• Identifying the essential ingredients to creating a competitive service culture.
• Self Assessment on rating your organisations service culture

-          People & Culture

-          I T Support Services

-          Human Resources

-          Marketing & Innovation

-          Customer Engagement

-          Benchmarking Service Standards…. Including great case studies…

                                     Limited numbers so book now!!!

DONT MISS THESE GREAT EVENTS - Melbourne only....