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ICSP Event Topics 2003 – 2009
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2003 |
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October |
The official Launch of ICSP International Customer Service Professionals |
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The Inaugural Breakfast Launch for International Customer Service Week |
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World Class Study Tour |
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National Key Note Conference |
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ICSW Celebration and Awards Dinner |
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2004 |
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January |
Getting started for the New Year – The Ying and Yang New Year Celebrations |
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February |
The Official Launch of the 2004 Awards |
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March |
A Taste of |
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April |
Creating a Successful Service Culture |
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May |
Managing Stress in the Corporate World |
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June |
Tips & Traps: Customer Service without the Legal Hassles |
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July |
Busting the Gap in Service with GAPbuster Worldwide |
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August |
The FISH – Philosophy – spreading the electric shock into our service culture |
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October |
ICSW International Customer Service Week 2004 Celebrations – - ICSW Breakfast & the Launch of the International Research Project - The Launch of International Global Challenge - ICSW Customer Service Careers Workshop - ICSW World Class Study Tour – - ICSW Customer Solutions Expo - ICSW Cocktail Networking Event - ICSP Key Note Conference - ICSP Gala Awards Dinner |
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November |
Dealing with Challenging Customers |
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2005 |
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January |
Celebrating |
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February |
The Official Launch of the 2005 Awards |
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March |
On Line Recruitment & Service Management |
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April |
Measuring Customer Service Standards |
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May |
Creating Global Strategies for Customer Service |
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June |
Customer Loyalty – what works and what doesn’t |
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July |
Emotional Intelligence in Customer Service |
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August |
Best Practice in Customer Service |
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September |
Recruiting Customer Service Champions |
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October |
ICSW International Customer Service Week 2008 Celebrations – - ICSW Breakfast Launch & International Research Project - The Launch of International Global Challenge - ICSW Careers Day - ICSW World Class Study - ICSW Conference Workshops - Inaugural CEO Mastermind Symposium - ICSW Customer Solutions Expo - ICSW Cocktail Networking Event & ICSP Graduation - ICSP Key Note Conference - ICSP Gala Awards Dinner |
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November |
Reward and Recognition |
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2006 |
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January |
Celebrating |
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February |
The Official Launch of the 2006 Awards |
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March |
Who Moved my Cheese? – An amazing way to deal with change in your work & life |
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April |
Best Practice in Action & Who moved my cheese – Advanced Program? |
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May |
How do facts and figures provide value to the bottom line? |
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June |
Hewitt Bet Employee Study |
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July |
Creating a Competitive Edge in Customer Service |
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August |
Using Matrix & Benchmark to drive Service |
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September |
Retaining & Developing Service Talent |
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October |
ICSW International Customer Service Week 2008 Celebrations – - ICSW Official Breakfast & Launch of the National Research Project 2008 - The Launch of International Global Challenge - ICSP Corporate Golf Challenge & Charity Dinner - ICSW Careers Day - ICSW World Class Study Tour – Brisbane, Sydney, Melbourne - ICSW CEO Mastermind - International Accreditation Workshop - ICSW Customer Solutions Expo - ICSW Cocktail Networking Event & ICSP Graduation - ICSP Key Note Conference ICSP Gala Awards Dinner |
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November |
Generation Y |
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2007 |
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January |
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February |
The Official Launch of the 2007 Awards |
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March |
Connecting Emotional Intelligence to Customer Service |
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April |
Reading People |
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May |
High Performance Teams through Brain Chemistry |
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June |
Being a best employer, what does it take? |
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July |
Achieving great success through Strong Leadership |
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August |
Back to Basics with St George Bank |
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September |
The Internal Customer – how important are these to our business? |
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October |
ICSW International Customer Service Week 2007 Celebrations – - ICSW Inaugural Fun Run/ Walk - ICSW Breakfast Launch & International Hogan Research - The Launch of International Global Challenge - ICSP Corporate Golf Challenge & Charity Dinner - ICSW Careers Day - ICSW World Class Study Tour – Sydney, Melbourne - ICSW CEO Mastermind - ICSW Customer Solutions Expo - ICSW Cocktail Networking Event - ICSP Key Note Conference - ICSP Gala Awards Dinner |
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November |
The Ageing Workforce |
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2008 |
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January |
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February |
The Official Launch of the 2008 Awards |
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March |
Cool Under Pressure –Managing our Stress Levels |
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April |
Sales & Service, How does it affect the bottom line? |
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May |
Conflict Management in Service |
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Learn the Art of Handling Difficult behaviours |
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June |
Turning Browsers into Buyers |
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July |
Cultural Change in the world of service |
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August |
Presenteeism vs. Absenteeism – how does it affect our service |
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September |
Recognition & Reward – making the service connection |
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October |
ICSW International Customer Service Week 2008 Celebrations – - ICSW Breakfast Launch & International Research - The Launch of International Global Challenge - ICSP Corporate Golf Challenge & Charity Dinner - ICSW Careers Day - ICSW World Class Study Tour – Brisbane, Sydney, Melbourne - ICSW CEO Mastermind - International Accreditation Workshop - ICSW Customer Solutions Expo - ICSW Cocktail Networking Event & ICSP Graduation - ICSP Key Note Conference - ICSP Gala Awards Dinner |
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November |
Women in Leadership. |
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2009 |
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March |
The Official Launch of the 2007 Awards “ |
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No Human Intervention – Is that great Customer Service? |
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May |
Attraction Starts with Retention |
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June |
Trust, Truth & Lies in Business - Who can we trust?? |
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July |
Talent Identification & Development from the Frontline to the Board Room |
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August |
Low Cost is not altogether Low Service –Or on a Budget |
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October |
ICSW International Customer Service Week Celebrations – The Year of the Customer - ICSW Breakfast Launch & International Research Project - The Launch of International Global Challenge - ICSP Corporate Golf Challenge & Charity Dinner - ICSW Careers Day - ICSW World Class Study Tour – Brisbane, Sydney, Melbourne - ICSW CEO Mastermind - International Accreditation Workshop - ICSW Customer Solutions Expo - ICSW Cocktail Networking Event & ICSP Graduation - ICSP Key Note Conference - ICSP Gala Awards Dinner |
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November |
Business Online & Social Networking- How does it really drive our business? |
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