ICSP JULY Breakfast & Workshop:

 Bringing the voice of our customer to life

Now we can drive greater customer satisfaction and customer loyalty…

So what is the Next Generation in customer experience…?

Brisbane / Sydney / Melbourne

Breakfast & Workshop 

Wednesday 14 July Melbourne ...Thursday 15 Sydney ... Friday 16  Brisbane

Customer Satisfaction is no longer good enough!...

We need to:

• Make the voice of the customer the key driver of change!
• Make it easier for customers to have their say anytime, anywhere!

 Customer Experience Management has evolved enormously over the last 5 years and is now set to become more powerful, more personalised,  more relevant to business needs and more improvement driven.

Presented by Key Note Speaker Phil Prosser CEO – Feedback ASAP

Phil’s International experience and expertise has driven the measurement of service to an extraordinary level…Find out where the next generation of customer experience management is heading supported by some amazing case studies: Which companies are ahead of the curve in implementing social technologies, find out from our expert panel:

ICSP Expert Customer Service Panel:

The breakfast will be followed by a very valuable and interactive 2 hr Workshop

How to develop a blue Print for the voice of the Customer

Melbourne Only:

Book Now as spaces are limited…!

DONT MISS THESE GREAT EVENTS: BOOK NOW HERE