ICSP 2010 Award Winners & Finalists    

Congratulations, what a magical experience, the most electric event staged in the history of service. Thank you to the team that worked behind and in front of the scenes making the 17 International World Class events: And a very special thank you to Steve Begley – our Gala Awards MC for the evening, The wonderful entertainment - FRESH, ICSP Alliance Partners, Support Sponsors, Hosts and the great team at RACV Club where nothing was too much trouble…And the amazing ICSP team that made it all happen:  

ICSP 2010 AWARD Finalists &Winners

MY CUSTOMERS RULE 2010 INDIVIDUAL AWARD FINALISTS

• Rima Younan -  QBT *

• Zac Kanjuh- Melbourne Plantation Shutters*

• Tracey Bethune - QBT

• Sandy Galofaro - QBT *

• Katie Rule - Glassons Fashion

• Rita Galea - Crown Conference & Events

• Summerland Printing

MY CUSTOMERS RULE OUTSTANDING INDIVIDUAL CUSTOMER SERVICE AWARD WINNERS 2010

• Tracey Bethune - QBT

• Katie Rule - Glassons Fashion

MY CUSTOMER RULES BUSINESS AWARD FINALIST 2010

The most Votes Award

• Coles Supermarkets

Best Service Award

• McDonalds Australia

Best Banking Service 

• CBA

The Most Admired Customer Service AWARD BUSINESS 2 BUSINESS NOMINATION 2010

Top 20 finalists

• 1.AAMI

• 2.Accor Hotels

• 3.AGL

• 4.AMEX

• 5.ANZ

• 6. Athletes Foot

• 7.Bank of Queensland

• 8.Bingle Insurance

• 9.Bunnings

• 10.CBA

• 11.Crown Casino

• 12.Cyara Solutions Pty Ltd

• 13.Foxtel

• 14.ING Direct

• 15.iSelect

• 16.JB HiFi

• 17. Mazda

• 18. Mercedes Benz - Melbourne

• 19.Virgin Blue

• 20. Westpac

The Most Admired Customer Service AWARD

BUSINESS 2 BUSINESS NOMINATION 2010

GOLD Award

• Crown Casino

PLATINUM AWARD

• Virgin Blue  

ICSP Community Award 2010

GOLD AWARD

• Ben Ferguson

• Peter Roberts - IMIM

Waivestar Personal Development Award 2010

Silver Award -

• Michelle Anchor - Bupa

• Karen Osborne - Bupa

GOLD Award

• Michelle Kapsalis

• Bupa

PLATINUM Award

• Scott Davis

• ANZ

QBT - Change Agent 2010 Award

Silver Award -

• Bala Lang - Australian Unity

• Abbey Dusink - Eureka Sydeck

• Angela Doolan - Bupa

• Michelle Kapsalis - Bupa

• Zymri Alimi - Australian Unity

• Michael Sabo - Mercedes Benz

• Brad Disher - A E Smith

Gold Award

• Scott Davis - ANZ

• Sofie Williams - Pfizer Australia

• Bridget Costello - Virgin Blue

PLATINUM Award

• Phillip Manson - Bupa

• Kefeira Roberts - Bupa

Toll IPEC Team Leader Award 2010

SILVER AWARD

• Sofie Williams - Pfizer Australia

• Angela Doolan - Bupa

• Karen Osborne - Bupa

• Michelle Kapsalis - Bupa

• Angela Deards - QBT

• Peta Hatzikides - Australian Unity

• Frank Moroni - Bupa

• Zymri Alimi - Australian Unity

GOLD AWARD

• Michael Sabo - Mercedes Benz - Melbourne

• Bridget Costello - Virgin Blue

• Scott Davis - ANZ

PLATINUM AWARD

• Kefeira Roberts

CareerOne Communication & Interpersonal Skills

SILVER AWARD

• Michael Sabo - Mercedes Benz - Melbourne

• Bridget Costello - Virgin Blue

• Bishop Grbic - Australian Unity

• Phillip Mason - Bupa

• Emma Batcheldor - QBT

• Frank Moroni - Bupa

• Karen Osborne - Bupa

GOLD AWARD

• Sofie Williams - Pfizer Australia

• Angela Doolan - Bupa

PLATINUM AWARD

• Scott Davis - ANZ

Feedback ASAP Customer Engagement Award 2010

SILVER AWARD

• Jan Thomas - Melbourne Plantation Shutters

• Michelle Kapsalas - Bupa

• Angela Doolan - Bupa

• Cherie Berryman - Bupa

• Frank Moroni - Bupa

• Carmen Spitz - Bupa

• Brad Disher - A E Smith

GOLD AWARD

• Scott Davis - ANZ

• Sofie  Williams - Pfizer Australia

PLATINUM AWARD

• Mathew Dixon - Virgin Blue

Genesys Service Leadership Award

SILVER AWARD

• Bridget Costello - Virgin Blue

• Michael Sabo - Merceded Benz - Melbourne

• Angela Phillips - Australian Unity

• Michelle Kapsalis - Bupa

• Michelle Anchor - Bupa

GOLD AWARD

• Martin Daley - Virgin blue

• Anglea Doolan - Bupa

• Scott Davis - ANZ

PLATINUM AWARD

• Sofie Williams - Pfizer

ICSP BUSINESS AWARDS 2010

PLATINUM AWARD

ICSP Marketing & Innovation Award 2010

• Mercededes Benz - Melbourne

SILVER AWARD

ICSP Human Resources Award 2010

• Eureka Skydeck

SILVER AWARD

Customer Engagement Award 2010

• Eureka Skydeck

GOLD AWARD

People & Culture Award 2010

• Eureka Skydeck

GOLD AWARD

People & Culture Award 2010

• AE Smith

OVERALL PLATINUM AWARD 2010

• Australian Unity

James Strong Leadership Award

• Geraldine Doogue 

Winner of ICSP International Outstanding Customer Service Individual Award 2009

• Scott Davis - ANZ

Winner of ICSP International Outstanding Customer Service Business Award 2010

• Australian Unity

The HALL OF FAME was officially launched by ICSP’s Patron - James Strong to recognize and reward the previous ICSP International Award Winners and Champions. This was an amazing tribute as they shared their stories since winning their awards – It really was simply the BEST!!!   

Winner of ICSP National Grand Champion 2003

• Colleen Newton - Myer

Winner of ICSP International Outstanding Customer Service Award 2004

• Vicki Shields

Winner of ICSP International Outstanding Customer Service Award 2005

• ANZ Contact Centre

Winner of ICSP International Outstanding Customer Service Individual Award 2006

• Ashley Bone - Toll Ipec

Winner of ICSP International Outstanding Customer Service Business Award 2006

• Virgin Money

Winner of ICSP International Outstanding Customer Service Business Award 2007

• Westfield Bondi Junction

Winner of ICSP International Outstanding Customer Service Individual Award 2007

• Jeff Kirk - ANZ

Winner of ICSP International Outstanding Customer Service Business Award 2008

• ANZ Retail Banking & Regional & Rural Banking

Winner of ICSP International Outstanding Customer Service Individual Award 2008

• Daryl Fry - Westfield Bondi Junction

Winner of ICSP International Outstanding Customer Service Business Award 2009

Winner of ICSP International Outstanding Customer Service Individual Award 2009

• Rita Galea