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Welcome to
ICSP INTERNATIONAL CUSTOMER SERVICE PROFESSIONALS July & August Breakfast Events
‘The Power of Neuroscience in Service’
Have you ever wondered what really goes on inside the people’s heads… What causes us to exhibit ineffective behaviour especially with challenging & difficult people?
Presented by SUE LANGLEY Director Langley Group & Consulting Partner GENOS Emotional Intelligence Worldwide
International Key Note Speaker - Sue Langley will provide a brilliant insight into the power of neuroscience in customer service. This interactive presentation will offer you an opportunity to understand why people sometimes exhibit ineffective behaviours and why difficult customers may become difficult. The session will include:
Sue is a professional speaker, facilitator, author and researcher in the areas of self- Leadership, emotional intelligence, positive psychology and the neuroscience of leadership. Sue holds qualifications in Psychology, Management, Organisational Development, Retail and Frontline Management, Marketing, Leadership and Training and Development. She is a graduate of the Harvard Positive Psychology program and is currently studying a Masters in the Neuroscience of Leadership. This is a brilliant opportunity to learn the art of ‘Neuroscience in Service…’
This will be a great event Don't miss it... Book Now!!! Please Book On Line www.icsp.com.au OR call us to book 1300 760 130
Don’t forget to diarize ‘International Customer Service Week’ 3-7 October 2011… REFRESH… RECHARGE…RECONNECT…
Look Forward to catching up at the next event... Cheers CEO & Founder ICSP International Customer Service Professionals |
