AUGUST BREAKFAST & WORKSHOP
Melbourne Only
‘Conflict Resolution in our modern day advances…Breakfast ’
Conflict in Customer Service can be the source of destruction, division, and resentment…
Poorly managed conflict is not only a source of personal distress it is also a major contributor to low morale and loss of productivity.
So how can we use conflict as a source of creative solutions and building of TRUST in relationships….
Proudly Presented by
Fraser Gough MAPS - Australia’s leading Corporate Coach
Fraser Gough, a registered Psychologist has a well-earned reputation as one of Australia’s leading Corporate Coaches. Originally a rock climbing instructor, Frasers professional studies took him into specialising in behaviour change in Juvenile Justice , Adult Corrections and Domestic Violence programs and men’s health . Currently working in Private practise Fraser works with individuals, couples, families and organisations to reduce conflict, improve cohesion and develop well-being. Conflict resolution is a key area of interest to Fraser
‘Conflict Resolution in our modern day advances…Workshop
Numbers are strictly limited - book now
Advances in the understanding of individual, interpersonal and group conflict.
Evolving towards a brand NEW way of functionality?
The value of functional conflict and why we need it to grow
The importance in understanding conflict from an individual, interpersonal and team perspective is a vital aspect in todays highly competitive world of service. This workshop will provide many practical applications of functional conflict in developing an enhancing a changing culture and historical perspectives of conflict.
Topics Include:
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Individual Conflict: what's your story? how our emotions, cognitions and neurons affect the way we perceive and interact with conflict.
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Interpersonal Conflict: Who's reality? how we construct meaning through social discourse, how this affects our interactions with conflictual situations.
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Team Conflict: A 7 stage model in how conflict develops in teams and how we can intervene & support others.
During this highly participative workshop Fraser will show us HOW organisations can create a culture of functional conflict with phenomenal benefits to our internal & external customers. Don’t miss this brilliant workshop- Numbers are strictly limited so book now…
Wednesday 31 August 2011
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Dates & Venue |
Time |
ICSP Members- incl GST |
Non Members- incl GST |
|
Breakfast - RACV Club, Level 2, 501 Bourke Street, Melbourne |
7.00am Registration - 9.00am Finish
|
$75.00 pp |
$95.00 pp |
|
Workshop – The Auditorium, Chancery Level RACV Club, Level 2, 501 Bourke Street, Melbourne |
9.15 Registration – 9.30an Start – 11.15am Finish |
$105pp |
$135pp 4 or more $115pp |
|
Breakfast & Workshop Please note that Workshop bookings are strictly limited: |
Times as above: |
$155pp |
$195pp |