2010 - How can recognition and reward transform your customer service function...?
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How can recognition and reward transform your customer service function...?
ICSP February Breakfast Event ... This was a great success!!!
Employee recognition is not just a nice thing to do for people, it is a communication tool that reinforces and rewards the most important outcomes people create for your business. So, when we recognise people effectively, you can reinforce and influence the actions and behaviors you most want to see repeated.
An effective employee recognition strategy is simple, immediate, and powerfully reinforcing.
Join us for the first ICSP Networking Breakfast of 2010
Keynote speaker Emma Smith, Australian Unity
Topic: How recognition and reward can transform your customer service function.
Emma is Head of Health Operations for Australian Unity, a leading National Healthcare and financial service provider to over half a million Australians. Find out how Emma and her team at Australian Unity took on the challenge and won the ICSP National & International Service Awards 2008 & 2009 as a recognition and a reward strategy…
- Built camaraderie between the key service areas of Australian Unity,
- Created a culture of ‘continually raising the bar’
- Developed team realisation that ‘the wellbeing of our members is at the heart of everything we do.
Also, learn from… ICSP 2009 Award winning Melbourne Panelists:
- Rita Galea, Senior Service Manager Crown Melbourne Ltd
- Tony Duffy, Managing Director of Duffy Hairdressing
- Mary Poulakis, General Manager, Harrolds
- Ella Laberto, Centre Director YMCA
- BUPA Australia
ICSP 2009 Award winning Sydney Panelists:
- Sharon Couper – Pfizer Australia
- Jane Tsiklas – QBT,
- Darryl Fry – Westfield Bondi Junction
- David Hughes – ICSP Chairman of Judges, International Ambassador ICSP
ICSP 2009 Award winning Brisbane Panelists:
- Carl Bird - ANZ
- Linda Bradley – Skilling Solutions
- BUPA Australia
The ICSP National Advisory Board personally believe that for many customer service managers and their colleagues this breakfast and the ICSP 2010 Awards have the potential to engage, develop and improve any customer service function.
So for every colleague you bring along from your own organization you will receive a $10.00 ICSP Breakfast Event Voucher to be used before June 30, 2010. (this can not be used with any other special offer and is not redeemable for cash)
THE OFFICIAL LAUNCH OF THE 2010 ICSP INTERNATIONAL CUSTOMER SERVICE AWARDS
PLUS BRAND “NEW” AWARD CATAGORIES RELEASED AT THE BREAKFAST SESSIONS.
7.00AM Registration & Networking 7.30am -9.00am Breakfast
- Tuesday 23rd February 2010 - Tattersalls Club, 215 Queen Street, Brisbane
- Wednesday 24th February 2010- Novotel Rockford Darling Harbour, 17 Little Pier Street, Darling Harbour
- Thursday 25th February 2010 RACV Club, Level 2, 501 Bourke Street, Melbourne
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These events promise to be very interactive sessions , great networking opportunities and lots to learn as we take you and your team on the journey of Reward & Recognition for 2010…
See you there ... Cheers Tricia Olsen. CEO & Founder, ICSP International Customer Service Professionals..1300 760 130