2010 - International Customer Service Week

international_customer_wk

The official Celebration

of

INTERNATIONAL CUSTOMER SERVICE WEEK 2010

Download Registration Form Here

A Message from James Strong

“Outstanding customer service produces great rewards - financially and culturally in terms of people enjoying their work and gaining real personal satisfaction. It is a task never completed. Keep learning from others, stay up-to-date and involved".

James Strong : ICSP Patron

Monday 4 October:

ICSW Breakfast Launch & International Research Project
The official Launch & Celebration of
International Customer Service Week 2010

RACV Club
7:00-9:00am

Monday 4 - 8 October 2010:

International Global Challenge

International Customer Service Week ICSW, is the most celelebrated and important time on the ICSP calendar.This is the time when the world joins forces in celebrating and recognizing the customer service champions of the world. ICSP offers everyone an opportunity to be part of this special celebration no matter where you are located- if you can’t come to us, we will come to you!... It is that easy! Entering into the ICSW Global Challenge allows you and your team to have some fun and enjoy the great activities that ICSP have created. Be sure to book your place for the ICSP Awards Celebration Dinner on Friday 8th October 2010 when the winners are announced for the 2010 Global Challenge.

Monday 4 October:

Corporate Golf Challenge & Charity Dinner

Huntingdale Golf Club

11:00am Registration
11:30am Light Lunch
1:00pm Shot Gun Start
6:00pm Pre-Dinner Drinks
6:30pm Dinner

ICSP's Annual Corporate Golf Challenge is hosted at the world class Huntingdale Golf Club, Victoria on the 4th of October, offering golfers of all standards an enjoyable golf competition along with the opportunity to play for a very worthy charity. This is a unique opportunity to play with some of Australia’s leading corporations and ICSP alliance partners. This annual event has great activities and prizes to keep you challenged on course all day.
The ICSP Corporate Golf Challenge package includes a wonderful day of golf, lunch, dinner an ICSP gift bag and the opportunity to give to a very worthy cause - Ronald McDonald House - Monash.

Tuesday 5 October:

International Careers Day

ICSP offer all Universities and Colleges the opportunity to access Australia’s leading Industry experts to speak to students on the subject of the true value of ‘Choosing Customer Service as a Career’. ICSP recognise and respect that today’s students are tomorrow’s service leaders and would be encouraged to develop a key to their future success - Customer Service. Call now and see how ICSP can support your students and their careers on 1300 760 130.

World Class Study Tours...

Day1: Tuesday 5 - Brisbane
Day 2: Wednesday 6 - Sydney
Day 3: Thursday 7 - Melbourne

Sites Include: Virgin Blue / Lexus / Brisbane City Council / ANZ / Pfizer/ Crown

Australian Unity/ Eureka SkyDeck just to name a few:

This is a unique opportunity to go in behind the scenes of Australia’s leading service providers who will share with us their incredibly successful strategies and methods that are implemented to ensure they provide their customers with premium service… Experience first hand - what sets these organisations apart from other businesses? Observe their world class practices and find out what their innovative concepts are…an experience not to be missed!

ICSP Study Tour Host: Mary Borg- National Direct Manager, Ansvar Insurance. ICSP National Executive Judge & ICSP Life Member.
Mary has a well earned reputation for her dedication to the world of service. Her experience and expertise of assessing and reviewing Worlds Best Practice has spanned over many National and International Awards for over 10 years. In conjunction with Mary’s Senior Executive role in sales and service together with her very personable style this is a …Great opportunity to draw on Mary’s expertise.

Thursday 7 October:

Ceo Mastermind Symposium
invitation only

As part of the International Customer Service Week (ICSW) official celebrations for 2010, ICSP will once again stage the CEO Mastermind Symposium. The CEO Mastermind is an invitation event that brings together some of the world’s most successful business leaders in service. The CEO Mastermind is the platform to review and discuss business and service strategies for today and the future.

Thursday 7 October:

Launch of the ICSP Customer Solutions Expo 2010

The ICSP Customer Solutions Expo provides delegates with the opportunity to experience cutting edge technology focused on transforming customer service. This is a brilliant opportunity to profile your business, products and services to a dedicated audience of service professionals and decision makers… Call ICSP on 1300 760 130 if you would like to be part of the 2010 Customer Solutions Expo staged throughout the Professional Cocktail Networking event and the Keynote Conference.

Thursday 7 October:

Professional Cocktail Networking Event

RACV Club
6:00pm Registration
6:15pm Drinks & Nibbles
8:00pm Finish

The ICSP Cocktail Networking Event is a great opportunity to network with industry experts. In conjunction with the social activities there will be the Graduation of the ICSP Professional Development Program which is open to all professional service providers. ICSP’s professional development program provides individuals and businesses the opportunity to be officially rewarded for achieving ICSP’s International Service Standards.

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ICSP Inaugural Graduation

graduation

Friday 8 October 2010:

ICSP Keynote Conference
RACV Club

8.00am - Registration & Networking
8.30am - Official Welcome
4.30pm - Conference Concludes

Key Note Speakers Include:

Kevin Panozza CEO – Engage Ltd
Margaret Pimblett – Director Pimblett Consultancy
Michael Harvey – CEO CareerOne
Nigel Gaunt - The Mint Organisation
Carol Skyring – Director LearnTel
Paul Kelly – Director of Customer Service – Westpac
Rafik Mankariouis – MD McDonalds Indonesia
Rob Widing – Dean - Macquarie Graduate School of Management
Stewart Tudor-Jackman – Manager Service Experience Virgin Blue Group
Tony Forster – Director of Customer Service – BUPA

We look forward to an exciting event of Networking, hearing some successful best practice case studies and witnessing brilliant thought provoking presentations by these Australian Industry Experts.

Friday 8 October 2010:

ICSP 2010 Gala Awards Dinner

Level 17, The Racv Club
7:00pm Pre-dinner Drinks
7:30pm Dinner

This event is definitely a magical experience, the most electric event staged in the history of service. Learn who our service champions are, and why they have won! Join us in celebrating with World Class Champions and Winners of the 2010 ICSP Awards and 2010 My Customer Rules Awards.
Dancing, entertainment and much, much more!

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Download Registration Form Here