| 2008 |
|
| February 2008 |
|
| ICSW October 2008 |
|
|
Media Release - Herald Sun:Economy bites at customer service frontline
|
| 2007 |
|
| Feb/March 2007 |
|
| April 2007 |
|
| My Customer Rules Survey |
|
| September 2008 |
|
| ICSW October 2007- Awards |
|
|
|
|
|
|
|
|
|
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|
|
|
| 2006 |
|
| May 2006 |
|
| July 2006 |
|
| July 2006 |
|
| ICSW 2006 - Awards |
|
| 2005 |
|
| October 2005 |
|
| ICSP Awards Winners |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
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|
2004
|
|
|
December 2004
|
|
|
|
|
Press Release: ICSP 2004 Winners
|
Media Release-ANZ St Arnaud 2004
Media Release-WA 2004
Media Release-winners-A E Smith Qld 2004
Media Release-Christina Anthony2004
Media Release-Clive Peters 2004
Media Release-Drake 2004
anz1
|
|
|
|
Press Release:
|
|
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Press Release: Launch of 2004 ICSP National Customer Service Awards
|
|
2003
|
|
|
The customer's not always right
(The Business Improver)
|
|
|
Are you really being served
(The Advertiser)
|
|
|
Problem Buyers Shopped
(Herald Sun)
|
|
|
Shoddy Service costs us $1b
(Herald Sun)
|
|
|
The Seven Faces of Poor Customer Care
(Herald Sun)
|
|
| 
| 
