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ICSP Customer Service Accreditation Program
ICSP has great pleasure in introducing a recognised professional development program which rewards, recognises and provides a means for accrediting corporate business and individuals who meet and/or exceed customer service benchmarking standards.
The ICSP Customer Service Accreditation Program now offers members a professional development stream which
- encourages professional growth and development within their respective industry via attendance at various development forums (ie breakfasts, events, workshops, conferences),
- provides the opportunity for networking and mentoring with experienced industry representatives through development forums and other informal forums,
- rewards the efforts for professional development with an accredited post nominal system for use by individuals.
The ICSP post-nominal accreditation system provides easy recognition to other members within the industry sector of the “level” of professional development and training that an individual member has undertaken within a specific time period, and provides the individual with the opportunity to use these post nominal credentials as part of their own “branding” via channels such as business cards, email signatures and stationary. In addition, the individual has a clear developmental framework to work towards gaining accreditation for higher admission into the higher level post nominal system, thereby providing an incentive for further development and training.
For corporate business, a post-nominal industry accreditation system ensures that all individuals within the company, or the company itself, can align itself with a credible industry sector accreditation program which highlights the investment the business has in its development and training of staff, and which benchmarks the business against world class criteria for assessment.
ICSP Accreditation Program and Post-Nominal System
Individual Customer Service Accreditation
Using a system grading both professional development opportunities undertaken within 12 month period and length of membership, the following individual accreditation tiers are:
Accredited International Customer Service Professional (AICSP)
Those working in customer services with more than 12 months membership of ICSP and attendance at four (4) breakfasts/events (totalling not less than 6 hours professional development) in the previous 12 month period. Membership of this accreditation may include:
- Holders of recognised customer services qualifications who have started an active career in customer service or
- Those with significant practical customer service experience (ie Team Leader)
- Minimal Total Points = 240
Associate International Customer Service Professional (AsICSP)
Those working in customer services with more than 18 months membership of ICSP and attendance of six (6) breakfasts/events (totalling not less than 9 hours professional development) in the previous 12 month period. Membership of this accreditation may include:
- Those with significant practical customer service experience as determined by the ICSP National Advisory Board.
- Those who have been awarded a Silver individual customer service award as part of the ICSP Awards program
- Minimal Total Points = 320
Fellow International Customer Service Professional (FICSP)
Those working in customer services with more than 36 months membership of ICSP and attendance of eight (8) breakfasts/events (totalling not less than 12 hours professional development) in the previous 12 month period. Membership of this accreditation may include:
- Those with significant practical customer service experience as determined by the ICSP National Advisory Board.
- Those who have been awarded either a Gold or Platinum individual customer service award as part of the ICSP Awards program
- Those completed ICSP accredited customer service training equivalent to a Bachelor’s Degree
- Minimal Total Points = 450
Fellows will be eligible to become members of the State Advisory Boards upon invitation.
Benefits of Individual Professional Membership
The benefits of ICSP membership include:
- Rewarding customer service professional development and training.
- Access to members only customer service research, case examples and speakers presentations.
- Professional development opportunities.
- Events specifically aimed at the needs and interests of customer service professionals.
- Career advancement.
- Networking opportunities.
- Profile building.
Business (Corporate) Customer Service Accreditation
Using a system acknowledging business development undertaken within a 12 month period and participation in the ICSP Awards process, the following business accreditation tiers are:
ICSP Affiliated Customer Service Organisation
Those working in customer services with
- Attendance by individuals at six (6) breakfasts/events (totalling not less than 9 hours professional development) in the previous 12 month period.
- Awarded a Silver Business Award in the ICSP Customer Service Awards
ICSP Accredited Customer Service Organisation
Those working in customer services with
- More than 12 months corporate membership of ICSP
- Attendance by individuals at eight (8) breakfasts/events (totalling not less than 12 hours professional development) in the previous 12 month period
- Awarded a Gold/Platinum Business Award in the ICSP Customer Service Awards
Both the ICSP Affiliated Customer Service Organisation and ICSP Accredited Customer Service Organisation accreditation system is re-assessed every 12 months based on the criteria above. Recognition of businesses meeting these customer service standards will be provided via the ICSP website and via collateral supplied by ICSP including:
- Recognition Certificate
- Winning logo for print purposes
- Approval for use of the ICSP Affiliate/Accredited Customer Service Organisation Logo
Benefits of Business (Corporate) Customer Service Accreditation
The benefits of ICSP Business membership include:
- Commercial opportunities through access to information and the development of customer service skills,
- Increased staff morale by providing opportunities for learning, networking and professional development,
- All staff nominated as Business Representatives are eligible to attend any ICSP function or activity at the member rates, which is a great saving on training costs,
- The encouragement of personal and professional development through the Individual Customer Service Accreditation Program, which enhances the professional status of customer service professionals within an organisation, and
- Assists in creating and maintaining a customer service culture to focus staff on achieving shared goals.
Please Note: A request form will be sent out to all individual members to update their details : ie: qualifications, attendance, or any changes regarding their professional development prior to the National Graduation ceremony that will be held on Thursday 8th October 2009 during the celebrations of International Customer Service Week.
Please call the ICSP National Office – 1300 760 130 for further information or clarification regarding the ICSP Professional Development Program or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it