Bob Ansett
Bob is an outstanding keynote speaker who passionately presents the 'how to's' in developing a Customer Service Culture, closely supported by Selling, Marketing, Leadership, and Franchising. As a Business Entrepreneur, Bob has authored: "The Customer" "The Customer Marketing Advisor", and, Bob Ansett - An Autobiography".

Leonie Collins
Through Leonie's zest for life and passion for performance her training, and presentations are certainly an experience not to be missed Her optimistic philosophy to life creates a totally new way of educating businesses in service and is now recognized as a true benchmark in today's International service standards. Leonie offers many Value Adding Products & Services that are custom designed to produce a comfort fit.

Cherie de Haas
Naturopathy, Author, Radio and Television Presenter Cherie drives a very special service culture through her Internationally renowned Well Being Practice: "Cherie's Essential Health Clinic". Cherie's professional attitude to service is so infectious as she draws her audiences in with her enthusiasm & drive to creating a healthier & happier lifestyle in business.
She has also authored best sellers "Lavender - The Most Essential Oil", "Natural Skin Care", and the "Magic of Eucalyptus Oil".

Stephanie Eales
Stephanie's background in International Performing Arts creates a magnificent creative learning environment to her audiences. Stephanie's ability to take people on a journey of learning & development is seen through her Coaching Programs, in Handling difficult Customers, On Line Coaching and Mentoring for Team Leaders and Managers, Stress Management and Personal Development Coaching Workshops. Stephanie excels in teaching others to deal with Problem people, and motivating even the unmotivated teams through service disciplines.

Andrew Ellett
Creating effective communication and easy access through Electronic business is an art that should never be over valued nor underestimated in Customer Service. The impact & influence required for Effective application of Internet based technologies, Internet marketing, Internet revenue models, in eBusiness is critical. With Andrew's re-engineering experience in developing International online service standards, he is definitely Australia's best.

Elliot Goblet
With the art of professional humour and passion for service Elliot's creative art presents a message as no other can. Elliot is a brilliant International Performer, often seen on National Television, as a Stand Up Comedian, Motivational Speaker, and Presenter on Corporate Relationships with both Internal & External Customers. Elliot has a wonderful ability to design &develop unique presentations driving the message to every audience member in a style that is never forgotten! He is the ultimate presenter on Organisational Change, Conflict Resolution, & Service Excellence.

Michael Gorton
Michael's unique talent has led him onto the National stage as an outstanding world-class debater, facilitator and Keynote speaker. He is the Managing Partner -of a very successful National Law Firm practicing in Commercial, Corporate and Contract Law, Trade Practices, Mergers & Acquisitions, Intellectual Property, Finance, Employment, Industrial & Anti-discrimination Law, and Medico - Legal. There is little he doesn't know when it comes to understanding the importance of the rights and wrongs of a business, especially in today's Service Industry.

Malcolm Gray
Malcolm is the voice of National Radio & Television, a voice you will never forget. He has a delivery style that has earned him an International track record in Public Speaking and Media Presentations. Malcolm delights in telling his stories in Communication, Customer Service, Memory Training, Handling the Media, & learning to speak. Malcolm is the, Author of best sellers "Public Speaking" "Business Humour", "Media Training," He also facilitates in Change Management, Perception Training, Memory Training, Success Management. Malcolm has a presence that is never forgotten by his audiences.

Lynne Hayward
Lynne travels the world developing vibrant & innovative learning to some of the greatest world-class service providers. Lynne's Professional Competency based programs have created great successes for measuring and benchmarking best practice in service standards. Lyn believes that in order to get the very best out of your Customer Service Team we need to develop & educate the role models who manage & coach others. Her Professional Development Workshops, in Customer Service are without doubt, World Class.

Richard Joseph - based in New Zealand
Richard is the epitome of a Professional Educator, and Role Model who takes the delivery of Educating Service Professionals as a very serious business. His International programs offer world-class outcomes with a personal passion to teach and create a culture within businesses of respect & care for each other. Richard is also renowned for his International Personal Development Training Program " Turning Point" developing teams in self-positive respect & attitude in order to treat our customers the same.

Terry Lee
Terry has not left a stone unturned in researching and creating his Internationally renowned Leadership Programs. Terry travels the world challenging the Senior leaders of the Service industry in the value and importance of getting it right at the top first. His ability to educate & persuade teams in the Resilience Factor: 'Optimism' has certainly proven to be a great way to finding it to the top!

John Lonergan
John has a wealth of corporate experience & expertise in Managing & driving Change throughout the service Industry. John's patience & dedication to understanding the level of diversity in the work place is what gives him the challenges & passion for his brilliant results in training & developing others. John is just at home on the factory floor as he is in the Executive Boardroom. He creates excellent interactive workshops teaching others the importance of delivering for today's Service.

Peter Meehan
Peter has worked in the Customer Service arena as a Radio Broadcaster for over 25 years. His accuracy and precision to read and understand others has set him into the media stand as one of the top 5% presenters in the World. Peter is often whisked away to International Press Conferences to facilitate and cover high profile stories, interviewing International dignitaries, is a Master of Ceremonies, or Keynote Speaking on World Class issues. Peter teaches and trains others how to read the needs of others.

David Miller
David is one of Australia's most successful business Entrepreneurs. He has worked his way through the business world in Retail, Manufacturing, Market Research, Property Development, Financial Planning, Mortgage and Insurance Consulting. David has a very unique skill in taking time out to understand what motivates others, what makes them different and what needs to be done in order to bring them on board and drive the business. David presents with great life experiences sharing the great success of service, warts & all.

Adrian Ohlsen
Adrian's has the most incredible ability to adapt to the changing needs of the market, which comes from over 23 Years experience in Training and Development. Adrian Started out at Myer Grace Bros as a Training Officer. Since then worked, his way through the Corporate world of challenge and change, charged with some extremely important coaching & training positions with some of Australia's leading service providers. Adrian's expertise in cultural change and strategic planning is a brilliant resource to the Service Industry of Australia.

Graeme Willingham
Graeme Willingham Public Relations Pty Ltd
This experienced consultancy is strong in the disciplines of Strategic Planning, Creative Solutions, Media/Publicity, Issues Management, Corporate Communications and Writing, especially across business/finance, travel, hospitality, property, management and IT sectors. A key to the company's success is that exclusively senior consultants manage continuing client service.